System status

The Merion status page shows the live and historical uptime for all Merion services including the API hub, auth server, client portal, and debtor portal:

status.merion.com.au

Subscribe to the status page to receive email or webhook notifications for incidents and maintenance windows.

Health endpoint

For programmatic uptime monitoring, poll the health endpoint:

GET https://api.merion.com.au/health

A 200 OK with { "status": "ok" } indicates the API hub is operational. Poll no more frequently than once per minute.

curl -s https://api.merion.com.au/health

Getting support

Integration questions

For questions about using the API, authentication, or building an integration, email [email protected] with:

A description of what you are trying to do.
The endpoint and request you are calling (sanitise any tokens or sensitive values).
The response you are receiving (status code + body).

The team aims to respond within two business days.

Reporting an incident

If you believe the API is experiencing an incident (unexpected errors, elevated latency, incorrect responses), check the status page first. If there is no active incident reported:

Email [email protected] with the subject "API Incident".
Include the timestamp (UTC), the endpoint, the request you sent, and the response you received.
If you have an account manager or Merion partner contact, notify them directly as well.

Requesting access

To request API access for a new integration, see the Getting Started page.

Discovery

Machine-readable discovery resources for agents and integrators:

api.merion.com.au/openapi.yaml: OpenAPI 3.x specification — full authenticated and public surface.
api.merion.com.au/docs: Interactive API documentation page.
api.merion.com.au/.well-known/openid-configuration: OIDC discovery document for auth configuration.
developers.merion.com.au/llms.txt: Plain-text summary of the API surface for LLM and agent consumption.

Office hours

The Merion team is available Monday to Friday, 09:00–17:00 AWST (Perth time, UTC+8). Email responses outside these hours will be handled on the next business day.

Status & Support